Palmetto Infusion
  • 06-Feb-2020 (EST)
  • West Columbia, SC, USA
  • Full Time

POSITION PURPOSE

The Patient Services Training Coordinator for the Patient Services department serves as an integral member of a multidisciplinary team which manages the care of ambulatory and home infusion patients.  The Training Coordinator works closely with the management of the department as well as corporate training staff in providing and coordinating training for the staff including new hire and ongoing training functions. 

The coordinator also is responsible for creating and maintaining Standard Operating Procedures (SOP's) for the department in collaboration with the accreditation team. In addition, the coordinator will facilitate training for system releases/enhancements.

 

QUALIFICATIONS/REQUIRED EDUCATION/TRAINING

Experience/Education

  • High school diploma or equivalent.
  • Associate/bachelor's degree preferred. 
  • Minimum of two (2) years' experience in a related position.
  • Training experience preferred. 

Other Qualifications

  • A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.
  • Must be able to assume a flexible work schedule. 

Interpersonal Skills

  • Must have excellent interpersonal skills in handling interactions with Palmetto Infusion staff, other agencies, groups, patients and families.

Technology Skills:

  • Competent in creating and updating standard operation procedures documentation. 
  • Competent in use of company email as means of communication, accessing the company website to view company policies and electronic medical records.
  • Competent in the use of company self-service payroll software (time and attendance, benefits, pay statements). 
  • Competent in the use of Microsoft Office products and the ability to navigate Internet Explorer. Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with office equipment. 
  • Proficient in the operation of CPR+.

Language Skills

  • This position requires a knowledge of, and sensitivity to, cultural and language differences.

Mathematical Skills

  • Must have the ability to perform basic mathematical computations. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

  • There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors and staff.

Other Skills

  • Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

 

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

  • Develops training plans for new hire training in conjunction with corporate trainer
  • Utilizes centralized online resource to house training materials, including SOP's, work instruction guides, assessments, checklists, etc.
  • Facilitates training of existing staff for process/system updates
  • Develops training materials for each functional area based on SOP's and best practices
  • Creates master list of SOP's that includes dates of review/revision
  • Writes/facilitates SOP's for key functional areas in collaboration with management and accreditation teams
  • Reviews system release/enhancement notes to determine impacts and performs training for affected staff
  • Develop and administer competency testing for key functional areas to assess job readiness
  • Collaborate with Quality team to identify training needs based on process improvement initiatives
  • Performs special projects as assigned.
  • Attends meetings and in-services as required.
  • Takes initiative to present ideas/suggestions to management.
  • Promotes Palmetto Infusion culture by providing quality, comprehensive services to all customers through a team approach.
  • Ensures work meets quality standards and demonstrates reliability and follow-through on all assigned tasks.

 

PERFORMANCE EXPECTATIONS

In performance of their respective tasks and duties all employees and contract employees of Palmetto Infusion are expected to conform to the following:

  • Adhere to all professional and ethical behavior standards of the healthcare industry.
  • Display a neat, clean and professional appearance at all times.
  • Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
  • Possess cultural awareness and sensitivity.
  • Maintain a current insurable driver's license.
  • Maintain professional licensure, certification and health requirements as required for this position.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Limited overnight travel may be required from time to time. 

 

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

Disclaimer:  The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position.  It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.

Full Job Description
Palmetto Infusion
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Palmetto Infusion is an equal opportunity employer. 

We consider all applicants for positions without regard to race, color, religion, sex, national origin, citizenship, age, mental or physical disabilities, veteran/national guard status of any similarly protected status.

It is also the policy of the company to have the option of conducting pre-employment screening before a job offer is made.

If a job offer is made, employment may be contingent upon the successful completion of a medical examination, which may include providing body substance samples.

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